Image   Welcome to GasketMax Vinyl Cutter Support Page!

Saga Vinyl Cutters!

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    24" Saga Servo 720II

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    24" Precision Servo P720II

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    15" Saga Servo 490II

For support services, please select from the following options.

1) Your question may already be answered. Click on the frequently asked questions link at the top for answers to frequently asked questions.

2) Click on the Live Help live chat button at the bottom right corner of the page. Our technicians will help you real time. Technicians are usually available 8AM - 5PM Monday - Friday, 6PM to 9PM Monday - Thursday, 12PM to 5 PM Saturday, 10AM to 5 PM Sunday.

3) Click on the Help Desk button at the top of the page and submit a help desk ticket. Your issue will be tracked by our ticketing system and you will receive contact from a technician.

4) Click on the Contact Us button at the top of the page and fill out the contact us form. A support technician will respond to your request for support

5) Email us at and a technician will respond promptly.

6) For sales inquiries, please visit this page: GasketMax

7) If a remote session is needed, please download and install here. You will get an id number and a passcode which our technicians will need to access your system.

First Step... Watch the Set Up Training

CLICK HERE for DragonCut Training Videos. CLICK HERE for SignCut Training Videos.

Your vinyl cutter, out of the box...

When you receive your cutter, open the box from the top being careful not to penetrate the box with a razor blade so as not to scratch the contents inside. The banding straps will need to be cut with a pair of scissors or a cutting tool.

Contained under one of the box flaps on the top there may be documentation. Please save all documentation that comes with your vinyl cutter. Additional documentation may be contained in the box with the cutter or inside a smaller box packaged with the cutter.

Your vinyl cutter will contain your cutter along with a small box of supplies such as the blade holder, blades, USB cable, software, etc.

Your stand and your basket will be in a separate box in the bottom of the cutter box, underneath the cutter.

Information and tutorials on the DragonCut cutter software is available here:


Information and tutorials on the SignCut cutter software is available here:


Setup your cutter on the stand, install your basket.

Plug your cutter into your computer using the USB cable. If you need a longer cable you can purchase one. Any high quality standard USB-Printer cable will work.

Plug in the power cord for the cutter. Turn your cutter on with the power switch at the end of the cutter. The cutter will go through a short setup and the LCD will glow blue.

Your cutter will use default drivers included in Windows. These drivers will self-install. Your cutter is now communicating with your computer.

Your cutter is oriented such that as you look at the front, the blue LCD display is to the right.

Vinyl rolls are placed on the stand rails in the back (alternatively you may place a roll bar through the vinyl roll. Vinyl is then fed from the back to the front of the cutter and as the vinyl cuts, vinyl comes out towards you. In general, vinyl is used from the right side to the left side. Positive X and Y go from right to left and from front to back.

Getting the best performance...

Tracking is the ability of a vinyl cutter to be able to return to the correct point after cutting out a loop. It is easy for the vinyl cutter to track over short distances and small loops of a few inches or so however, if your loops become substantially large such as 10 feet or so you may need to adjust some things so your loops close and your vinyl cutter maintains its tracking.

Here are some parameters you will need to adjust when your loops exceed 10 feet or so.

1) Dirt and dust that get deposited on both the rubber wheels on the top rollers and on the grit rollers on the bottom will reduce the friction between the wheels and the vinyl. The cutter depends on a high friction factor between the roller wheels and the vinyl to maintain a good track. Usually, what happens is that when a long cut is made, the vinyl hits the floor. When it hits the floor it picks up substantial debris (lint, dust, etc) due to static charge. This debris deposits itself on the rollers and makes them slippery. In addition, prior to any long cutting, we recommend cleaning the top and bottom rollers. The top rollers can be cleaned with a cotton cloth with some ammonia based cleaner (such as glass cleaner). The bottom rollers can be cleaned with a dry tooth brush. Be careful not to deposit cloth fibers on the bottom roller.

2) In order to increase the friction force between the vinyl and the rollers we recommend increasing the force on the top rollers. This can be done with the adjustment nuts on the back of the rollers.

3) Another factor that decreases the tracking ability of a cutter is the speed which it is run at. When cutting at high speed, the rollers will depart more kinetic energy into the vinyl. When the cutter has to stop the vinyl from a high speed condition, some of that kinetic energy may result in slippage between the vinyl and the rollers. To reduce the vinyl inertia and reduce slippage between the roller wheels and the vinyl it is advisable to reduce the cutting speed. In general, cutting at slower speed will result in better tracking.

4) Roll out your vinyl in advance and use a sharp blade. By doing this, you can reduce the force against the roller bar and thus reduce any slippage that would occur due to these forces. By rolling out your vinyl you will also insure that your vinyl is adequately lined up to the cutter over the distance you expect to be cutting.

5) Use the minimum amount of force on your blade that is needed to cut through the vinyl. Excess force on the blade that penetrates deeper into the release liner increases drag on the blade and will throw off your tracking. Use the minimum force needed to achieve good cuts and no more.

In order to cut paper stencils as is very common in the garment industry, you will need a stencil cutter. These stencil cutters have the ability to cut through paper and leave small tabs to hold the stencil in place during cutting. They also have dual heads so they have the ability to do perforation cuts to perforate around decals. Stencil cutters can do everything a vinyl cutter can do and cut through the release liner.